Shipping policy

SHIPPING POLICY

Thank you for shopping with Hairspectation. By placing an order that requires shipping, you acknowledge and agree to the following Shipping Policy.

ORDER PROCESSING

Orders are generally processed and shipped within 1 business day after payment has been received and verified.

Once your order has been shipped, tracking information will be provided using the email address and/or phone number associated with your order.

Please make sure your shipping address is complete and accurate before submitting your order. Hairspectation is not responsible for delays, misdelivery, or loss resulting from an incorrect or incomplete address provided by the customer.

TRANSFER TO SHIPPING CARRIER

Once your package has been physically accepted by the shipping carrier and the carrier’s tracking information confirms possession of the package, the shipment is in the possession and control of the carrier.

Hairspectation is not responsible for loss, theft, delays, misdelivery, damage, missing packages, or other shipping issues that occur while a package is in the possession of the shipping carrier, to the fullest extent permitted by applicable law.

This includes packages that are lost or damaged while in transit, delayed by the carrier, delivered to an incorrect location by the carrier, stolen after delivery, or otherwise mishandled after the carrier has accepted possession.

OPTIONAL SHIPPING PROTECTION / INSURANCE

Customers have the option to purchase shipping protection/insurance at checkout for additional protection against qualifying lost, stolen, missing, or damaged packages.

Shipping protection is optional. If you choose not to purchase the available shipping protection, you acknowledge that your shipment may not have additional coverage for loss, theft, damage, or other eligible shipping incidents.

By declining shipping protection, you accept the risk associated with shipping your order without this additional coverage.

LOST, MISSING, DELAYED OR DAMAGED PACKAGES

If a package becomes lost, missing, delayed, or damaged after being accepted by the shipping carrier, the customer should contact the carrier and follow the carrier’s procedures for reporting the issue or initiating an investigation or claim.

Hairspectation will provide reasonable assistance by supplying available tracking information or shipment documentation when necessary. However, Hairspectation does not control the carrier’s investigation, delivery process, claim decision, or reimbursement decision.

A shipping carrier’s delay, loss, damage, or investigation does not automatically entitle the customer to a refund or replacement from Hairspectation.

DELIVERED PACKAGES

Once tracking information shows a package as delivered, the order will be considered delivered.

Hairspectation is not responsible for packages that are stolen, misplaced, delivered to an incorrect location by the carrier, removed from the delivery location, or otherwise cannot be located after the carrier records the shipment as delivered, to the fullest extent permitted by applicable law.

Customers should immediately contact the shipping carrier regarding any package marked as delivered that cannot be located.

SHIPPING CLAIMS, REFUNDS & PAYMENT DISPUTES

A carrier investigation and a payment dispute or chargeback are separate processes.

If you receive a refund, chargeback, payment reversal, or other reimbursement for merchandise that was reported lost or undelivered, and the merchandise is subsequently located and successfully delivered to you, you must promptly contact Hairspectation.

You may be required, to the extent permitted by applicable law, to either return the merchandise in its original condition or repay the amount that was refunded or reversed.

Receiving both the merchandise and reimbursement for the same order does not constitute authorization to retain both.

Hairspectation reserves the right to provide tracking records, proof of carrier acceptance, proof of delivery, signature confirmation, order records, customer communications, and other relevant documentation to payment processors, financial institutions, shipping carriers, insurers, or other parties involved in investigating a shipping claim or payment dispute.

SIGNATURE REQUIRED SHIPMENTS

Hairspectation may require a signature upon delivery for certain orders based on order value, destination, or other factors.

Customers are responsible for monitoring tracking information and being available to receive or arrange delivery of signature-required packages.

Any delivery changes, holds, redirects, address modifications, pickup requests, or other changes requested directly by the customer through the shipping carrier are made at the customer’s responsibility.

AGREEMENT TO SHIPPING POLICY

By completing your purchase, you acknowledge that you have reviewed and agreed to this Shipping Policy, including the transfer of the shipment to the carrier and the option to purchase additional shipping protection.

Hairspectation will always make reasonable efforts to assist customers with legitimate shipping concerns, but we cannot guarantee or control the actions of third-party shipping carriers after they take possession of a package.

Thank you for shopping with Hairspectation.